Agentic AI & AI Agency Services
Move beyond basic automation. We help NZ & Australian businesses design and implement intelligent agents that adapt, decide, and deliver results.
Free Agentic AI Consultation
What is Agentic AI?
Agentic AI is the next evolution in artificial intelligence. Instead of reacting to a single command, agentic systems act like intelligent agents — they can perceive, plan, and act independently to achieve your goals.
- AI Automation streamlines repetitive tasks.
- Agentic AI creates systems that can reason, adapt, and execute multi-step processes with minimal input.
This shift allows businesses to unlock more value from their data, systems, and teams.
Intelligent Agents in Action
Intelligent agents are already reshaping how work gets done. Examples of intelligent agents in artificial intelligence:
- Customer service agents – resolving tickets end-to-end.
- Marketing agents – testing, optimising, and running campaigns.
- Finance agents – forecasting, reconciling, and detecting anomalies.
- Operations agents – automating reporting and supply chain decisions.
- Smart home agents – adjusting lighting, energy, and appliances.
Agentic AI builds on these examples to deliver autonomy at scale.
Why Your Business Needs Agentic AI
In the current landscape, doing more with less isn’t just smart—it’s essential. Traditional automation has its place, but it doesn’t adapt or decide. Agentic AI, on the other hand, is designed to think, plan, and act—a digital brain built for autonomy, yet able to keep a human in the loop when oversight or decision-making is required.
What the data says:
Agentic AI isn’t a niche trend—it’s gaining serious ground. A
2025 Cisco study forecasts that by 2028, 68% of customer service and support interactions with technology vendors will be handled by agentic AI. That kind of shift isn’t speculation—it’s momentum.
Our Services as an AI Agency
At Matrix Consulting, we don’t just advise — we design and implement. Our agentic AI agency services include:
- AI Strategy & Roadmaps – identifying where agentic AI delivers the most impact.
- Agent Design & Implementation – creating intelligent agents tailored to your workflows.
- Systems Integration – linking agents with your existing CRM, ERP, or analytics stack.
- Training & Governance – giving your team confidence in using and managing AI.
Our Agentic AI Process
We make agentic AI adoption practical and achievable.
- Discovery – assess workflows, systems, and business goals.
- Design – define automation opportunities and agent use cases.
- Implementation – build, integrate, and test solutions.
- Support – monitor, optimise, and scale.
Why Choose Matrix AI Services?
Local expertise
NZ-based, serving New Zealand and Australia.
Business-first approach
Clear, outcome-focused agentic AI services.
Vendor-agnostic
We choose the approach and the tools that fit your needs.
Proven track record
Extensive experience across a range of sectors.
AI Automation: The First Step
Before intelligent agents can act autonomously, workflows need to be automated. AI automation lays the foundation by removing repetitive tasks. From there, agentic AI takes over — planning, adapting, and acting on goals.
Ready to Build with Agentic AI? Let’s explore how agentic AI and intelligent agents can transform your business operations.