Agentic AI & AI Agency Services

Move beyond basic automation. We help New Zealand & Australian businesses design and implement intelligent agents that adapt, decide, and deliver results.

Free Agentic AI Consultation

Our Agentic AI Services

We help organisations move beyond AI tools to AI systems that take action.


Matrix AI designs and deploys Agentic AI solutions that automate work, integrate with your systems, and support better decisions — safely and at scale.


What we do:

  • Agentic AI strategy and advisory
  • Custom AI agent design and deployment
  • AI automation and system integration
  • Decision intelligence and workflow optimisation


Built for real businesses. Designed for measurable outcomes.

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Our Agentic AI Process

Our work follows the START framework — a practical path from AI strategy to real business transformation.

  • Strategy
    Identify where Agentic AI can deliver the greatest impact.
  • Test
    Validate ideas quickly with low-risk pilots and proof of value.
  • Align
    Integrate AI with your people, processes, and existing systems.
  • Roll Out
    Deploy production-ready AI agents into real workflows.
  • Transform
    Scale AI across the business to drive long-term advantage.


Designed to reduce risk, accelerate adoption, and turn AI into action.

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What is Agentic AI?

Agentic AI refers to systems that can plan, decide, and act to achieve goals — not just respond to prompts.

Unlike traditional automation or generative tools, agentic systems:

  • Work across multiple steps and tools
  • Adapt based on context and feedback
  • Operate with defined autonomy and safeguards

For businesses, this means AI that can own outcomes, not just assist tasks.

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Intelligent Agents in Practice

Agentic AI is most effective where work is complex, repetitive, or decision-heavy.


Common applications include:

  • Operations: automating reporting, monitoring, and coordination
  • Customer workflows: handling requests, triage, and follow-ups
  • Knowledge work: research, analysis, and decision support
  • Internal systems: connecting data, tools, and teams


The goal isn’t automation for its own sake — it’s reducing friction and improving outcomes.

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MATRIX AI Portfolio

We’ve worked with organisations across New Zealand and Australia—from government and finance to retail, agriculture, and education—to deliver tailored AI agency services. Every project is built around real business needs, helping companies integrate agentic AI and intelligent agents to unlock efficiency, scalability, and measurable results.

Agentic AI Enquiry

FAQs

  • How do I get started?

    Start with a 30-minute free Agentic AI discovery session (contact us here). We’ll discuss where work slows down, decisions bottleneck, or systems create friction — and assess whether agentic AI is a fit, along with the safest path forward.


    No preparation required. No obligation.

  • Does my business need agentic AI?

    If your teams rely on manual processes, repeated decisions, or coordination across systems, you’re likely ready. Readiness is usually strategic, not technical.

  • How is agentic AI different from automation or chatbots?

    Automation follows rules. Chatbots respond to prompts. Agentic AI systems plan, decide, and act across workflows to achieve outcomes — with defined controls.

  • Can agentic AI integrate with our existing systems?

    Yes. Agentic AI delivers the most value when integrated into your current tools, data, and workflows — not when replacing them.

  • Are AI agents risky to implement?

    Risk comes from poor design. We manage this through scoped autonomy, human oversight, and governance built into the START framework.