Privacy policy

Who we are

This policy applies to Matrix AI Consulting (“Matrix AI”, “we”, “us”) and to this website, matrixconsulting.ai. We are based in New Zealand and work with clients in New Zealand and Australia. We handle personal information in line with the New Zealand Privacy Act 2020 and, where it applies, the Australian Privacy Act 1988 and the Australian Privacy Principles.

What we collect

We only collect the information we need:

• Contact and enquiry forms: your name, email address, phone number, organisation and the details you choose to include in your message.
• Workshops, coaching and projects: names, roles and contact details of participants, and information you share with us to tailor our work.
• Downloads and resource requests: the name and email address you provide to receive the resource.
• Website usage: information about how you use our website, such as pages visited, device and browser type, and general location, collected through cookies and analytics tools.

How we use your information

• To respond to your enquiry and provide proposals, workshops, coaching and other services.
• To prepare and tailor our sessions to your team.
• To send you information you have asked for, such as resources or follow-up material.
• To understand how our website is used and improve it.
• To measure the effectiveness of our online advertising.

We do not sell your personal information, and we do not use it for purposes unrelated to the reason you gave it to us without your consent, unless the law allows or requires it.

Cookies and analytics

Our website uses cookies and similar technologies from the following providers:

• Google Analytics to understand website traffic and usage.
• Google Ads to measure and improve our advertising.
• Microsoft Clarity to understand how visitors use our pages, through usage data such as clicks and scrolling.

These providers may process data on servers outside New Zealand and Australia, mainly in the United States. You can block or delete cookies in your browser settings, and opt out of Google Analytics using the Google Analytics opt-out add-on.

Client documents and AI tools

When we work with your documents during a workshop or project, we do so in your approved AI workspace and in line with your AI governance and privacy policies. We use your own documents only with your approval, and we do not use your confidential information to train AI models.

Sharing your information

We only share personal information with trusted service providers who help us run our business, such as our website host, email and form providers, and analytics tools, and only as needed for them to provide their services. Some of these providers store data overseas, mainly in the United States. We take reasonable steps to make sure they protect your information to a standard comparable to New Zealand and Australian privacy law.

Storage and security

We take reasonable steps to keep your personal information secure and protect it from loss, misuse and unauthorised access. We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law.

Dealing with us anonymously

You can contact us or browse our website without giving your name. However, we may need your contact details to respond to your enquiry, prepare a proposal or provide a service.

Accessing and correcting your information

You can ask to see the personal information we hold about you and ask us to correct it. You can also ask us to stop sending you marketing emails at any time, using the unsubscribe link in the email or by contacting us.

Contact us and complaints

Our privacy officer is Glen Maguire. For privacy questions, requests or complaints, email hello@matrixconsulting.ai or write to Matrix AI Consulting, 8 Moana Ave, Orewa, Auckland 0931, New Zealand. We will respond as soon as we can.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner in New Zealand, or the Office of the Australian Information Commissioner in Australia.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.